Resources
Help, answers and a direct line to our team
Operations do not pause, so neither does support. Pick the channel that matches what you need and we will route it to the people who can act on it.
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General Inquiries
Questions about the platform, partnerships, media or anything that does not fit a box. Send it over and we will route it to the right team.
Learn moreTechnical Support
Support for live operations issues: sync problems, device trouble, scheduling errors or access issues. Include your account name and the affected site.
Learn moreSales Support
Talk through officer counts, contract structures and the add-ons that fit your operation. We can also scope a migration from your current system.
Learn moreSuggestions
The best features in GuardSource came from operators. Tell us what would save your team time and we will tell you where it sits on the roadmap.
Learn moreReport a Bug
Describe what you expected, what happened instead, and the steps to reproduce it. Screenshots, device model and the time it occurred speed things up dramatically.
Learn moreFAQ
Answers to the questions operators ask most before and during rollout — setup time, devices, offline behaviour, data and contracts.
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